• Go to genetec web portal: genetec.grobbel.com > log in
  • Open up desired camera you want to download video from
  • Select Download in the bottom right

  • Under Download video, enter:
    1. File name
    2. Exact start time
    3. Exact end time
    4. Format: MP4
      • Note: Never use G64 or G64x formats

  • Select Prepare download
    1. File will load to 100%

  • Select Download

  • Video file will be saved to your Downloads folder